Cancellations

We understand that unexpected circumstances may arise, but we kindly request that you provide at least 48 hours' notice for any cancellations or rescheduling of appointments. Cancellations made less than 48 hours in advance may incur a 50% service charge, and no-shows will be charged 100% of the service price.

Late Arrivals

We strive to accommodate all clients promptly. However, if you arrive late for your appointment, we may need to adjust or shorten your service to avoid inconveniencing other clients. We reserve the right to charge a cancellation fee for missed appointments or late cancellations.

Children Policy

While we adore children, we aim to provide a relaxing experience for all clients. Please make childcare arrangements, unless child is being serviced, before your appointment to maintain a serene environment for everyone. 

Payment

We accept cash, debit, and credit cards. Payment is due at the time of service. A valid credit card is required to secure appointments, and we reserve the right to charge a cancellation fee for missed appointments or late cancellations.

Satisfaction 

 Your satisfaction is our priority. If you are not completely satisfied with your service, please let us know within 48 hours, and we will do our best to address your concerns promptly.

Refunds

We do not offer refunds; however, if you are unsatisfied with your hair, we will gladly adjust it at no additional cost.

Photography Consent

We reserve the right to take photographs of clients before, during, and after their services for marketing and promotional purposes. By agreeing to these salon policies, you consent to the use of your image for these purposes. If you prefer not to be photographed, please inform your stylist or a member of our team.

Data Protection Policy

We are committed to protecting your privacy and personal data. Any information provided to us, including but not limited to contact details and payment information, will be treated with the utmost confidentiality and stored securely. We will only use your personal information for the purpose for which it was provided, such as scheduling appointments and processing payments. We will not disclose your information to third parties without your consent, except as required by law. By providing your information and agreeing to our salon policies, you consent to the collection, use, and storage of your personal data in accordance with this policy.

Health and Safety

Your health and safety are paramount. We adhere to strict sanitation and disinfection protocols to ensure a clean and hygienic environment for all clients and staff members.